BRIGHTLY MV • com.brightly.mv

Request Account Deletion

You can permanently delete your Brightly MV customer account or request deletion by email. You do not need to reinstall the app to submit an email request. Details of the information removed and records retained are explained below.

Choose how to request deletion

I can access my account

Sign in to Brightly and open your My Account dashboard. Scroll to “Delete Your Account”, select “Delete Account”, then confirm the permanent deletion on the confirmation screen.

Open My Account
I cannot access my account

Email info@brightly.mv to request deletion. Use your registered email address if available. Otherwise, include your registered mobile number so we can verify account ownership.

Email Deletion Request

Information to include in your email

  • Your full name
  • Your registered email address or mobile number
  • The words “Account Deletion Request”
For your security: Never send your password, one-time verification code, bank details or card information. We may contact you using your registered contact details to verify that you own the account.

What happens when your account is deleted?

When you confirm deletion through My Account, our deletion process removes your WordPress customer account, login credentials and profile information stored with that account, including saved billing and delivery addresses.

For previous orders linked to your customer account, the process removes:

  • The link between the order and your customer account
  • Standard billing and shipping names and company names
  • Standard billing and shipping addresses
  • Billing email addresses and phone numbers

Transaction records we retain

Previous order records are retained indefinitely, including purchased items, quantities, transaction dates, totals and payment records. Account deletion does not delete these transaction records.

Other personal information

The automatic account-deletion process does not remove every possible personal detail from order notes, custom fields or technical records. Orders placed as a guest are not automatically included, and information stored separately by other plugins or services may remain.

To request removal of remaining personal information, including information in guest orders, email info@brightly.mv. We will verify your identity and review the request. If any information must be retained, we will explain the reason and applicable retention period.

Processing time

Deletion through My Account is processed when you confirm the request. For email requests, we aim to complete the process within 30 days after verifying account ownership. We will contact you if further verification is needed.

Please note: Account deletion is permanent. Your deleted login and profile information cannot be restored, and you will lose access to account-linked features and Brightly Points.

Need help? Contact info@brightly.mv or call/WhatsApp 7472791.