Return & Refund Policy

The Terms and Conditions of Brightly.mv govern the return and refund policy for all purchases made on the platform. For complete details, please refer to our full Terms and Conditions.

If you experience any issues with your order, we kindly request that you notify us within 24 hours of receiving the product.

Returns will only be accepted under the following circumstances:

1. The item is not as described in the product listing.
2. The item was not delivered within the specified delivery timeframe and is no longer required.
3. The item is damaged upon delivery.
4. A part of the item is missing or damaged.
5. Any other valid reason that meets our criteria after a thorough investigation.

Please note that if the product you purchased accurately matches the description but does not meet your personal expectations, we reserve the right to refuse a return.

In the event that a return is approved, the customer may choose to either receive a full refund or request an exchange for the same product, subject to availability.

For any further inquiries or assistance with your order, please contact our customer support team.