Privacy Policy
Last Updated: 18 Jun 2025
At brightly.mv, your privacy is very important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website brightly.mv. or use our mobile application, available via the Google Play Store. Please read this policy carefully.
1. Information We Collect
Personal Information:
We may collect personal details such as:
Name
Email address
Phone number
Shipping and billing address
Payment information (processed securely through third-party payment providers)
Automatically Collected Data:
When you use our site or app, we may automatically collect:
Device information (model, OS, unique IDs)
IP address
Browser type
Usage data and activity logs
Cookies & Tracking Technologies:
We use cookies and similar technologies to improve user experience, analyze traffic, and personalize content.
2. How We Use Your Information
We use the collected information to:
Process and fulfill your orders
Provide customer service and support
Send order confirmations and updates
Personalize your shopping experience
Improve our services and user experience
Prevent fraudulent transactions
Comply with legal obligations
3. Sharing Your Information
We do not sell your personal data.
We may share your information with:
Payment processors
Shipping partners
Customer service tools
Analytics and marketing platforms (e.g., Google Analytics, Firebase)
Authorities when required by law
All third parties are obligated to protect your data and use it only for specified purposes.
4. Data Retention
We retain your personal information only as long as necessary to provide our services, fulfill legal obligations, and resolve disputes.
5. Your Rights and Choices
You have the right to:
Access, correct, or delete your personal data
Opt out of marketing communications
Withdraw consent at any time
To exercise your rights, contact us at: info@brightly.mv
6. Security
We implement appropriate technical and organizational measures to protect your data, including secure servers, encryption, and regular monitoring.
7. Children’s Privacy
Our services are not intended for children under the age of 13. We do not knowingly collect data from children.
8. Google Play Store Compliance
Our app complies with all Google Play Data Privacy and User Data policies.
We clearly disclose:
What data is collected and why
How data is used and shared
How users can request data deletion
9. Changes to This Privacy Policy
We may update this policy periodically. Changes will be posted on this page with an updated effective date. Your continued use of the site/app after changes means you accept them.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Email: info@brightly.mv
Return & Refund Policy
The Terms and Conditions of Brightly.mv govern the return and refund policy for all purchases made on the platform. For complete details, please refer to our full Terms and Conditions.
If you experience any issues with your order, we kindly request that you notify us within 24 hours of receiving the product.
Returns will only be accepted under the following circumstances:
- The item is not as described in the product listing.
- The item was not delivered within the specified delivery timeframe and is no longer required.
- The item is damaged upon delivery.
- A part of the item is missing or damaged.
- Any other valid reason that meets our criteria after a thorough investigation.
Please note that if the product you purchased accurately matches the description but does not meet your personal expectations, we reserve the right to refuse a return.
In the event that a return is approved, the customer may choose to either receive a full refund or request an exchange for the same product, subject to availability.
For any further inquiries or assistance with your order, please contact our customer support team.
